Privacy Policy

1. Information We Collect

Account information: your phone number (used to sign in via one-time code), full name, and email address if you provide one.

Booking information: the Businesses, services, appointment times, and booking notes associated with your account.

Usage information: session and device identifiers needed to keep you signed in securely, and your notification preferences.

We do not ask for or store passwords — sign-in is handled entirely through a one-time code sent to your phone number.

2. How We Use Your Information

To create and manage your account, and let you book, reschedule, or cancel appointments.

To send booking confirmations, reminders, and account-related notifications by SMS, email, or in-app alerts, based on your notification preferences.

To share the minimum booking details necessary (your name, contact number, and appointment details) with the Business you book with, so they can serve your appointment.

To improve the reliability and safety of the platform, including detecting fraudulent bookings or abuse.

3. What We Share

We share your name, phone number, and booking details with the specific Business you book an appointment with — this is necessary for them to honor the booking.

We do not sell your personal information to third parties.

We share payment details only with our payment processing partner, solely to complete a transaction you initiate.

4. Your Choices

You can review and update your name and email at any time from your Profile page.

You can control which notifications you receive (email, SMS, appointment reminders) from Account → Notification Settings.

You can request deletion of your account and associated data by contacting support@leena.app.

5. Data Retention

We keep your account and booking history for as long as your account is active, and for a limited period afterward as required for accounting, dispute resolution, and legal obligations.

6. Security

Access to your account is protected by phone-based one-time codes rather than passwords, and session tokens that expire automatically. We use industry-standard practices to protect data in transit and at rest.

7. Changes to This Policy

We may update this policy as Leena's features evolve. Material changes will be reflected here with an updated date.

8. Contact

Questions about this policy or your data can be sent to support@leena.app or via the Contact Us page.