Terms of Service

1. Using Leena

Leena is a platform that connects customers with independent beauty and wellness businesses ("Businesses") for booking appointments. Leena is not itself a salon, spa, or service provider — each Business is independently owned and responsible for the services it delivers.

You must be at least 18 years old, or have a parent/guardian's permission, to create an account and make bookings.

2. Accounts

You sign in with your phone number and a one-time verification code — Leena does not use passwords. You're responsible for keeping access to your phone number secure, since it's the basis for your account.

Information you provide (name, phone number, email, booking history) must be accurate. You may update or delete your account at any time from your profile.

3. Bookings, Deposits & Cancellations

When you book an appointment, the Business you're booking with may require a deposit to secure the slot. The deposit amount, and whether it's refundable, is set by the individual Business and shown before you confirm payment.

Cancellation and no-show terms are also set per Business and shown on the booking review screen and the Business's Policies tab. As a general default: cancelling with less than 24 hours' notice, or not showing up, may result in your deposit being kept and an additional charge up to the full service price.

Leena facilitates the booking and payment collection but is not responsible for the quality of services rendered by a Business — disputes about service quality should be raised directly with the Business first.

4. Payments

Payments are processed through Leena's payment partner. By making a booking, you authorize the deposit or full amount shown at checkout to be charged to your selected payment method.

Refunds, where applicable under a Business's cancellation policy, are issued back to your original payment method and may take several business days to appear.

5. Reviews & Conduct

Reviews must reflect your genuine experience with a Business. Leena may remove reviews that are abusive, fraudulent, or unrelated to an actual booking.

You agree not to use Leena to harass Businesses or other users, submit false booking requests, or attempt to circumvent a Business's cancellation policy.

6. Business Owners

If you register a Business on Leena, you're responsible for the accuracy of your listing (services, pricing, availability, policies) and for honoring bookings made through the platform.

Leena reserves the right to suspend or remove listings that violate these terms or receive repeated, substantiated customer complaints.

7. Changes to These Terms

We may update these terms from time to time. Continued use of Leena after a change means you accept the updated terms.

8. Contact

Questions about these terms can be sent to support@leena.app or via the Contact Us page.